If I could give a 0 star rating, I would. This place, not even just this location but the company as a whole, is just down right terrible with terrible customer service. I got my wedding band from there and my experience has been nothing but horrible. They are always rude and I will never go back.
Bought $3000 worth of rings, had to be sized, promised back in 2 weeks. On that date no rings, called and manager said they had been shipped would be in 2 days later, never happened. 4 days later started hounding them and customer service. Manager said the shop had the rings but would release them, her first story was that instead of sizing the rings they sent an estimate and was waiting for approval. After 3 weeks someone from the Piqua store called and said the rings were in, she also let slip the truth when she apologized for them being sent to the wrong store a week earlier. I am sure they thought they were lost and they started making up all kinds of lies while they searched for them. NEVER ever will we do business with them, we actually returned one ring, cancelled 3 warranties, asked for and got an adjustment because they took so long the rings were 20% less on sale and customer service gave us a $40 IN STORE card. Save yourself some grief. They took something that should have been a memorable occasion and turned it into a nightmare and all they had to say was sorry. Leslie was the manger making up the lies.
Kay Jewelers is a US Jewelry Store based in Piqua, Ohio. Kay Jewelers is located at 987 E Ash St Suite 124, Piqua, OH 45356, USA.
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